Firetide reliable connectivity anywhere

Firetide Technical Assistance Center

Thank you for choosing Firetide!

For North America and Canada pre-sales support, you may call Firetide Sales at (408) 399-7771 ext. 1, use the Sales Contacts list to select the appropriate Sales Contact for your area or e-mail Firetide Sales at sales@firetide.com.

If you have purchased a Firetide product solution and need technical assistance, then the following options are available:

HotView Pro Manuals & Software Download Page

Review the Firetide Knowledgebase page. A partner's login is required to view the Knowledgebase content, Manuals & Software. If you already have a Partner's login, then please use this information. If you are not a Partner, you can apply to become a Parnet via Firetde Sales, but in the mean time, you may use the following login information:
- Username: guest@firetide.com
- Password: guest
Information regarding system requirements for installing HotView is available from the Firetide Knowledgebase.
If additional assistance is needed, you can contact Firetide Technical Support at (877) 347-3843 x-2 or (408) 355-7271. Phone support is available during our normal hours of operation, Monday through Friday, 7:00 am to 5:30 pm PST. Customer's may also contact us Monday through Friday, 8:00 AM to 5:30 PM IST. +918040215111.

Firetide Technical Support will generate a new case per issue or problem and assign it to a Firetide Technical Support Engineer in the order the case was received.

Firetide recommends that all Customers installing a Firetide mesh or AP solution have completed the Firetide Training: Information available from the Firetide Training page.
You may also contact Firetide Technical Support by e-mail at support@firetide.com or complete the following form to open a case or RMA (If opening an RMA, please refer to the following Policies: NAM & CALA, APAC and EMEA)

Company Name

Contact Name

Contact Phone

Email address

What is the deployment name?

Are you using mobility?

Yes

No

What type of units are you using? (select all that apply)

How many units in your total network?

How many units are currently in question?

What version of HotView are you using?

What firmware version are you using?

Have you completed Firetide Certification Training? If so, when?

Was a site survey completed and if so, by whom? Please provide if available.

Please provide a detailed description of the issue. Include details as to how and where in the network the problematic unit(s) is installed.

Thank You!

Note Request via e-mail may be subject to a 24 hour turnaround.