FIRETIDE CUSTOMER SUPPORT

Thank you for choosing Firetide!

Technical Support

Demo and pre-purchase questions, contact Firetide Sales for assistance.

New and previously purchased Firetide equipment, the following options are available:

 Self-help is available from Support Resources page. There, you will find HotView Pro software (New and Legacy), technical documentation, and frequently asked questions.

 To request Firetide's product firmware, open an RMA case, or ask a product specific question, complete the form below. Confirmation of product warranty is required. 

A Firetide certification is required from all individuals installing or servicing Firetide equipment. Visit Firetide's Training page for information.  

REQUEST TECHNICAL SUPPORT

Firetide Technical Assistance Center

Thank you for choosing Firetide!

Free technical support is provided by email, and includes answers to technical questions, product configuration assistance, firmware, licensing, and RMA service for products that are within warranty.

Before contacting support, please review the FAQs under Support Resources for a possible solution.

To open a Support Case, please send an email to support@firetide.com and provide the following information:

  • Company Name.
  • Company Address.
  • Company Telephone Number.
  • Model and serial number of the product involved.
  • Detailed description of problem being encountered. (Please attach any relevant screen captures of the problem if possible).
WHITE PAPERS
SALES INQUIRY
ONLINE TRAINING