FIRETIDE CUSTOMER SUPPORT

Thank you for choosing Firetide!

Technical Support

Demo and pre-purchase questions, contact Firetide Sales for assistance.

New and previously purchased Firetide equipment, the following options are available:

 Self-help is available from Support Resources page. There, you will find HotView Pro software (New and Legacy), technical documentation, and frequently asked questions.

 To request Firetide's product firmware, open an RMA case, or ask a product specific question, complete the form below. Confirmation of product warranty is required. 

A Firetide certification is required from all individuals installing or servicing Firetide equipment. Visit Firetide's Training page for information.  

REQUEST TECHNICAL SUPPORT

Firetide Technical Assistance Center

Thank you for choosing Firetide!

Before contacting support, please review the Support Resources page, especially the FAQ section.

If you require technical assistance or an RMA, please complete the form below to create a support case. The fields marked with an asterisk are mandatory.

By Website Case Submission:

Case submission confirmation and case # will be sent to your e-mail address. Thank you.

If you are unable to complete the support request form, contact our call center at +1-408-355-7271 and an agent will complete the form for you.

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ONLINE TRAINING