SUPPORT RESOURCES

This page contains the Firetide software and frequently asked questions. For issues/questions not answered after viewing the contents on this page, click HERE.

If you have a support related question, a request for an RMA, or need product firmware, open a new case submission and send your request to Firetide Customer Support. Case submissions are received during Firetide’s normal business hours and are answered in the order they are received.

 

CURRENT SOFTWARE

LEGACY SOFTWARE

HotView® ProRelease Bulletin & Notes
10.16.5.0 (Windows version)
10.16.5.0 for Linux
Note: This is a zip file of the HotView installer for Linux.
10.16(M1).5.0 Maintenance Release Document
10.16(N).0.0 (Windows version)
10.16(N).0.0 for Linux
Note: This is a zip file of the HotView installer for Linux.
10.16(N).0.0 Release Document
10.15(M1).5.0 (Sep. 2013)
10.15(M1).5.0 for Linux
Note: This is a zip file of the HotView installer for Linux.
10.15.5.0 Release Document
Each row contains HotView Pro software that should ONLY be used with the appropriate firmware. Only this combination is recommended. Only Java 6, update 34 (32 Bit) should be used with 10.9.1.0 and older versions of HotView Pro.  If you have questions about the correct software/firmware combination to use, please contact support.
10.9.1.0 (May 23, 2013)
10.9.1.0 for Linux
Note: This is a zip file of the HotView installer for Linux.
HotView Pro Release Bulletin 10.9.0.0
Recommendation: After you install HotView Pro 10.9.1.0 or later and then add your mesh network, do not use an earlier version of HotView Pro. 
10.6.4.0 (Feb. 2011)
Aggressive deferral setting; not configurable. No mobility. DFS channels supported.
10.6.0.0 (Nov. 2010) HotView Pro Release Bulletin 10.6.0.0
No mobility. DFS channels supported.
4.7.30.0 (Windows version Jan. 2010)
4.7.30.0 (Linux version)

Last official release for the 6000 non-interoperbility release. Fix for non-licensed HV install.
4.8.0.22 (May 2009)

Only release to support 6000-900 and 6000 series mesh nodes.

4.5.0.0 (Feb. 2008)
Support for interoperability between 3000 and 6000 nodes, only.

TECH DOCS

HARDWARE & SOFTWARE DOCUMENTATION

END OF LIFE (EOL)/ END OF SALE (EOS) NOTICES

ACCESS POINTS

FAQS