Once the warranty period has expired, Return Merchandise Authorizations (RMAs) and all forms of support via phone and e-mail will not be accepted. Only that equipment that is covered under warranty will receive warranty and support, so it is required that all Firetide equipment in a specified mesh be under warranty.

If you are in the process of buying new equipment, click on the button marked New to request extended warranty on your soon to be purchased equipment. If you already have Firetide equipment and your warranty is about to expire or has already expired, then click on the button marked Previously Purchased to request extended warranty.