Demo and pre-purchase questions, contact Firetide Sales for assistance.
New and previously purchased Firetide equipment, the following options are available:
Self-help is available from Support Resources page. There, you will find HotView Pro software (New and Legacy), technical documentation, and frequently asked questions.
A Firetide certification is required from all individuals installing or servicing Firetide equipment. Visit Firetide's Training page for information.
Thank you for choosing Firetide!
Free technical support is provided by email, and includes answers to technical questions, product configuration assistance, firmware, licensing, and RMA service for products that are within warranty.
Before contacting support, please review the FAQs under Support Resources for a possible solution.
To open a Support Case, please send an email to firstname.lastname@example.org and provide the following information: